Customer Help

925 Silver, also known as sterling silver, is a metallic alloy composed of 92.5% pure silver, complemented by 7.5% other metals, usually copper. The reason for this mixture is simple: pure silver is too soft and does not lend itself well to creating long-lasting jewelry. By adding a small percentage of other metals, silver gains strength and durability, making it ideal for jewelry.

However, it is important to know that 925 Silver is not immune to the wear and tear of time. Silver itself does not react with air, but the other metals in the alloy, such as copper, can oxidize, which results in the typical darkening of the jewelry. This reaction can be accelerated by factors such as perfumes, hair sprays, sweat and cleaning products, which interact with the metals and accelerate the oxidation process. Additionally, the pH of each person’s skin can influence the speed at which silver oxidizes, requiring personalized care.

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If you are in Europe, your orders from Ruben Roque Jewels will not be subject to customs charges. However, for other countries outside of Europe, customs policies and import duties may vary. Ruben Roque Jewels has no control over additional costs that may be applied when the order arrives in the destination country, and it is not possible to predict the exact value of these fees. If you have any questions, we recommend that you contact your local customs office before finalizing your purchase to obtain detailed information about possible customs duties and their applicability. If you have any questions, send WhatsApp to: +351918658993

If you need to change your billing wall, send a WhatsApp to +351 918 658 993 or email geral@rubenroquejewels.com

When your order is shipped you will receive its tracking code. If you have not yet received the tracking code, send a message to +351 918 658 993 indicating your order number.

No, In our online store we use secure payment methods that do not store any credit card information. Still, you have other payment options if you feel more comfortable.

Yes, you can cancel your order. If it has not yet been sent, you can inform us via email or WhatsApp +351 918 658 993

If the order has already been produced and shipped, you will still need to inform it by email or whastapp and send back the order you want to cancel. You only have 14 days to refund the amount after the order is received.

We ship worldwide. Therefore, shipping time will depend on the location of the class.Do you ship to my country?

Yes, your order will only be shipped in one box. If this situation changes, you will be informed by email.

Yes, we do maintenance. However, this is a paid service. Send an email to geral@rubenroquejewels.com or via WhatsApp +351 918 658 993 to receive a quote. Prevents oxidation of parts with effective cleaning and use.

• While showering: Avoid wearing your silver jewelry while showering. Water and hygiene products can contribute to oxidation. If, for some reason, you decide to keep them, dry them carefully afterwards.

  In the pool: Before diving, it is advisable to remove any silver jewelry. Chlorine in water can react aggressively with silver, causing stains that are difficult to remove.

  In whirlpools and spas: Just like in swimming pools, the chlorine in whirlpools and the sulfur present in thermal waters are harmful to silver. These environments accelerate the oxidation process, so it’s best to avoid wearing your jewelry in these places.

  Chemicals: Lotions, perfumes, and other cosmetic products can tarnish silver. The ideal is to apply them and let them dry before putting on your jewelry, thus reducing the risk of stains.

  Additional tips to extend the life of your jewelry:

  Regular cleaning is essential. Wipe your jewelry with a soft cloth daily or at least once a week. If you sweat a lot, consider cleaning your jewelry at the end of the day to prevent residue buildup.

  Store your jewelry in a dry, cool place protected from direct light. Keep the pieces separate to avoid scratches, and be sure to secure the chains to prevent them from tangling.

  If your jewelry starts to oxidize, you might consider professional cleaning, but this is a paid service. To avoid reaching this point, daily cleaning is the best solution.

  Remember that smooth surfaces oxidize less than more elaborate surfaces, so pieces with many details require extra care.

  Fun Fact: Although pure water will not damage 925 Silver, the water we encounter in our daily lives is rarely pure. Therefore, it is important to be aware of the composition of the water your jewelry is exposed to, to avoid unpleasant surprises.